[Devtools] Development Suite installation question - C/O SME with knowledge of installer edits

Pete Muir pmuir at redhat.com
Wed Aug 10 10:49:16 UTC 2016 

Also note that the devsuite had the wrong subscription type attached
in the download manager. I have updated to be the RHEL Developer Suite
sub, which should make the documented workaround work. Denis/Rick,
could you please test the documented "if it doesn't work, try
downloading devsuite again using the same account"?

Thanks

On 10 August 2016 at 01:41, Denis Golovin <degolovi at redhat.com> wrote:
> I've updated description for this https://issues.jboss.org/browse/RHDENG-579
> with better workaround. The idea is to login and download CDK itself from
> developers.redhat.com. This will trigger, if required, additional
> information request which in my case included one T&C to sign. Finishing the
> form fixed T&C's problem in installer.
>
> Denis
>
>
> On 7/20/2016 1:08 AM, Denis Golovin wrote:
>>
>> FYI: JIRA created to track this problem:
>> ORG-3470 DevSuite T&C's signing status check doesn't work for users
>> created before May 18th
>>
>> Denis
>>
>> ----- Original Message -----
>>>
>>> From: "Pete Muir" <pmuir at redhat.com>
>>> To: "Rick Wagner" <rwagner at redhat.com>
>>> Cc: devtools at redhat.com, "Mark Newton" <mnewton at redhat.com>
>>> Sent: Thursday, July 7, 2016 11:34:47 AM
>>> Subject: Re: [Devtools] Development Suite installation question - C/O SME
>>> with knowledge of installer edits
>>>
>>> On 7 July 2016 at 19:08, Rick Wagner <rwagner at redhat.com> wrote:
>>>>
>>>> Hello All,
>>>>
>>>> Additional information, this from (no SalesForce acct required) the
>>>> support
>>>> case at [1].
>>>>
>>>> The customer is telling us the 'use a new account' workaround was
>>>> successful
>>>> with a Windows 10 machine.  A second attempt on a Win 7 machine fails.
>>>>
>>>> The failed effort:
>>>> - Is using the userid 'ryanbuckett'
>>>> - Previously failed effort (the original account) was
>>>> 'SumaGeethakumari'.
>>>>
>>>> The customer is asking if the downloaded exectuable must be used on the
>>>> machine it was downloaded to?  (If the username specified for download
>>>> and
>>>> installation are the same, is it relevant where the artifact was
>>>> downloaded
>>>> to?)
>>>
>>> No, the link is usernames. You must use the username you downloaded
>>> with when you run the installer.
>>>
>>> David/Mark, can you check these user accounts - have they signed the
>>> RHEL Developer Suite T&C?
>>>
>>>> Thanks,
>>>>
>>>> Rick
>>>>
>>>> [1] https://access.redhat.com/support/cases/01662411
>>>>
>>>> On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <pmuir at redhat.com> wrote:
>>>>>
>>>>> Very helpful Robert, as it helps us identify that there is a problem
>>>>> on the server side around older accounts that somehow aren't being
>>>>> properly upgraded.
>>>>>
>>>>> Mark/David, can you treat this as an urgent issue to look in to, as
>>>>> it's getting reported by customers.
>>>>>
>>>>> Rick Wagner is getting more info from customers, but Robert seems to
>>>>> have identified at least one failing path.
>>>>>
>>>>> On 7 July 2016 at 17:29, Robert Kratky <rkratky at redhat.com> wrote:
>>>>>>
>>>>>> Follow up: brand new account worked for this user. So:
>>>>>>
>>>>>> - user didn't use social accounts to log in
>>>>>> - orig. account created on dev.rh.com on May 18: doesn't work
>>>>>> - new account created on July 7: works
>>>>>>
>>>>>> Hope this helps a bit.
>>>>>>
>>>>>> Regards,
>>>>>> Robert
>>>>>>
>>>>>>
>>>>>> On 7. 7. 2016 17:33:32, Robert Kratky wrote:
>>>>>>
>>>>>>> Based on a new user comment [1], the "don't use social accounts"
>>>>>>> workaround doesn't seem to work. It might be related to the fact that
>>>>>>> he
>>>>>>> created his RH account on May 18 (i.e. it's not fresh).
>>>>>>>
>>>>>>> I asked the user to try a completely new account, but some less
>>>>>>> drastic
>>>>>>> solution would be better.
>>>>>>>
>>>>>>> Robert
>>>>>>>
>>>>>>> [1] https://access.redhat.com/articles/2255391#comment-1069221
>>>>>>>
>>>>>>>
>>>>>>> On 7. 7. 2016 15:58:06, Robert Kratky wrote:
>>>>>>>
>>>>>>>> I updated the text to emphasize that social accounts are not to be
>>>>>>>> used. It now says, basically:
>>>>>>>>
>>>>>>>> 1) log in using RH credentials
>>>>>>>> 2) do not use social accounts
>>>>>>>> 3) if you can't (i.e. you have no RH account), create a new one
>>>>>>>>
>>>>>>>> Robert
>>>>>>>>
>>>>>>>>
>>>>>>>> On 7. 7. 2016 14:42:15, Pete Muir wrote:
>>>>>>>>
>>>>>>>>> Robert, as discussed on the call, you might want to recommend a
>>>>>>>>> "radical" workaround, of just creating a new account entirely,
>>>>>>>>> without
>>>>>>>>> using social media at all.
>>>>>>>>>
>>>>>>>>> On 7 July 2016 at 14:38, Robert Kratky <rkratky at redhat.com> wrote:
>>>>>>>>>>
>>>>>>>>>> I updated the trouleshooting section in [1] based on the
>>>>>>>>>> discussion during today's program call. Please, have a look and
>>>>>>>>>> let me know
>>>>>>>>>> if what I wrote is accurate -- I cannot test at this moment.
>>>>>>>>>>
>>>>>>>>>> This is what it says now:
>>>>>>>>>>
>>>>>>>>>> .............
>>>>>>>>>> Terms and Conditions Error
>>>>>>>>>>
>>>>>>>>>> Error: “Terms and Conditions for CDK have not been signed”
>>>>>>>>>> This error appears on the Log In page when starting the
>>>>>>>>>> Installer. To work around the problem, log in to the Developer
>>>>>>>>>> Portal using
>>>>>>>>>> your Red Hat credentials -- the credentials that you created
>>>>>>>>>> either on
>>>>>>>>>> redhat.com or developers.redhat.com. Do not use your social
>>>>>>>>>> accounts to log
>>>>>>>>>> in. Then start downloading the Installer from Red Hat Development
>>>>>>>>>> Suite
>>>>>>>>>> download page.
>>>>>>>>>>
>>>>>>>>>> If you do not have a Red Hat account, create one at
>>>>>>>>>> developers.redhat.com.
>>>>>>>>>> .............
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>> Robert
>>>>>>>>>>
>>>>>>>>>> [1] https://access.redhat.com/articles/2360571#troubleshooting
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote:
>>>>>>>>>>
>>>>>>>>>>> I remember this issue. Is there any way we can identify the
>>>>>>>>>>> paths leading
>>>>>>>>>>> up to this problem and comprehensively test them to provide
>>>>>>>>>>> clear aid to
>>>>>>>>>>> users who may encounter this issue? I'm happy to volunteer to
>>>>>>>>>>> test some of
>>>>>>>>>>> them if we can identify the various paths users may take.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Misha Husnain Ali
>>>>>>>>>>> Technical Writer 2, CCS Brisbane
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin
>>>>>>>>>>> <degolovi at redhat.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> T&C's signing workflow is not user friendly ATM.
>>>>>>>>>>>>
>>>>>>>>>>>> Workaround mentioned in
>>>>>>>>>>>> https://access.redhat.com/articles/2360571 worked
>>>>>>>>>>>> before for
>>>>>>>>>>>> many dev's who was testing installer. I am going to do check
>>>>>>>>>>>> full T&C's
>>>>>>>>>>>> signing again today
>>>>>>>>>>>> and send update ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>> This problem should be affecting only customers who didn't get
>>>>>>>>>>>> installer
>>>>>>>>>>>> directly from develper.redhat.com
>>>>>>>>>>>> download.
>>>>>>>>>>>>
>>>>>>>>>>>> Denis
>>>>>>>>>>>>
>>>>>>>>>>>> ----- Original Message -----
>>>>>>>>>>>>>
>>>>>>>>>>>>> From: "Robert Kratky" <rkratky at redhat.com>
>>>>>>>>>>>>> To: devtools at redhat.com
>>>>>>>>>>>>> Cc: "Rick Wagner" <rwagner at redhat.com>
>>>>>>>>>>>>> Sent: Wednesday, July 6, 2016 8:51:03 AM
>>>>>>>>>>>>> Subject: Re: [Devtools] Development Suite installation
>>>>>>>>>>>>> question - C/O
>>>>>>>>>>>>
>>>>>>>>>>>> SME     with knowledge of installer edits
>>>>>>>>>>>>>
>>>>>>>>>>>>> On 6. 7. 2016 10:08:09, Rick Wagner wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello DevTools,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We have a customer case that deals with the error message
>>>>>>>>>>>>>> "Terms and
>>>>>>>>>>>>>> Conditions for the CDK have not been signed".  (Actually,
>>>>>>>>>>>>>> this is the
>>>>>>>>>>>>>> second case in 2 days for this problem.)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer has tried the suggested workaround, without
>>>>>>>>>>>>>> satisfactory
>>>>>>>>>>>>>> results.  ("This error appears on the *Log In* page when
>>>>>>>>>>>>>> starting the
>>>>>>>>>>>>>> Installer. To fix the problem, start downloading the
>>>>>>>>>>>>>> Installer to
>>>>>>>>>>>>
>>>>>>>>>>>> ensure
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> the *Terms and Conditions* are viewed and accepted and
>>>>>>>>>>>>>> then cancel the
>>>>>>>>>>>>>> binary download."  We offer this suggestion in the
>>>>>>>>>>>>>> knowledge article at
>>>>>>>>>>>>>> [1].)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Can a knowledgeable SME please offer ideas about
>>>>>>>>>>>>>> alternative courses of
>>>>>>>>>>>>>> action?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Rick,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The problem happens quite often, apparently. I asked about
>>>>>>>>>>>>> this last
>>>>>>>>>>>>
>>>>>>>>>>>> Friday
>>>>>>>>>>>>>
>>>>>>>>>>>>> in devtools-program [a] -- on behalf of a user who reported
>>>>>>>>>>>>> the problem
>>>>>>>>>>>>
>>>>>>>>>>>> in a
>>>>>>>>>>>>>
>>>>>>>>>>>>> comment under the old version of the Kbase article [b].
>>>>>>>>>>>>>
>>>>>>>>>>>>> Any workaround would be appreciated.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Robert
>>>>>>>>>>>>>
>>>>>>>>>>>>> [a]
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html
>>>>>>>>>>>>>
>>>>>>>>>>>>> [b]
>>>>>>>>>>>>> https://access.redhat.com/articles/2255391#comment-1066361
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Extra credit:  Can you please point me to the source code
>>>>>>>>>>>>>> that produces
>>>>>>>>>>>>>> this edit error?  A little spelunking by the Support team
>>>>>>>>>>>>>> sometimes
>>>>>>>>>>>>
>>>>>>>>>>>> helps
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> with related issues.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Rick
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571
>>>>>>
>>>>>>
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