[fedora-my] Getting a refund on Windows

[Johann Amin]

I was shopping around for a new notebook and was trying to find one 
without Windows Vista pre-installed. None of the retailers had any bare 
units available nor any listed in their sales catalogues. So I called 
HP, twice with different sales persons to see if I could get an angle on 
them but to no avail. Did the same with Dell with the same results. Just 
for kicks, I tried their online chat/help. Below was what transpired.

<-- Start Online Conversation -->
Wednesday 2009-09-16
Session ID: 1168215

04:58:55 PM  Customer  Johann Amin  Initial Question/Comment: Looking 
for the option of purchasing a notebook without Operating System.
04:59:11 PM  System    System       You are now being connected to an 
agent. Thank you for using Dell Chat
04:59:11 PM  System    System       Connected with Ross_Chan
04:59:11 PM  Agent     Ross_Chan    Welcome to Dell Sales Chat. My name 
is Ross_Chan. I'll be your personal sales agent. If you proceed to place 
your order online, please indicate my name, Ross_Chan, as your sales 
representative. I will call you to confirm the order.
04:59:11 PM  Agent     Ross_Chan    Hi
04:59:16 PM  Agent     Ross_Chan    How may I assists you?
04:59:52 PM  Customer  Johann Amin  I'm looking for the option of 
purchasing a notebook without Operating System.
05:01:06 PM  Customer  Johann Amin  I called your support number and I 
was told to place the order first, then call back to work out the details.
05:01:46 PM  Customer  Johann Amin  don't quite like how that works.
05:04:06 PM  Agen      Ross_Chan    Sorry sir. We don't have any package 
without the OS.
05:05:18 PM  Customer  Johann Amin  I know. That is why I'm talking to 
you all to see what you can do for me.
05:12:24 PM  Agent     Ross_Chan    Sorry sir.I just double check. We 
dont have the package without OS>
05:12:40 PM  Agent     Ross_Chan    You can check with Dell Authorise 
retailers on this option.
05:13:36 PM  Customer  Johann Amin  Retailers will tell me to talk to 
Dell direct because all their systems are pre-built.
05:14:00 PM  Agent     Ross_Chan    I see.
05:14:10 PM  Agent     Ross_Chan    We don't have any package without OS.
05:15:29 PM  Customer  Johann Amin  I know you don't have a package with 
OS in your catalogue, but can you customise one for me?
05:15:51 PM  Agent     Ross_Chan    No. We cannot customise from a scratch.
05:16:06 PM  Agent     Ross_Chan    We can only customise on the option 
available in the system.
05:18:42 PM  Customer  Johann Amin  Is there anyone else I can talk to 
that can customize a system without the OS?
05:18:51 PM  Agent     Ross_Chan    No.
05:21:50 PM  Customer  Johann Amin  I wonder how the lady on the phone 
said that you all can work something out if I place the order first and 
here I'm told that is no other way.
05:24:24 PM  Agent     Ross_Chan    Do you have her name or contact number?
05:25:09 PM  Customer  Johann Amin  sorry, did get her name.
05:26:43 PM  Customer  Johann Amin  I mean didn't.
05:28:42 PM  Agent     Ross_Chan    I don't understand what she mean. If 
customer place the order already means customer agree that the package 
come with OS.
05:29:07 PM  Agent     Ross_Chan    How can we remove the OS after 
customer place the order which package with OS.
05:29:23 PM  Agent     Ross_Chan    I believe she provide you the wrong 
message.
05:29:43 PM  Customer  Johann Amin  Thats why I said I didn't like t he 
idea.
05:34:58 PM  Customer  Johann Amin  A quick question away from this 
then. What about companies that already have a Windows licensing plan 
with Microsoft. No point in paying for a system with OS when that 
already have their own.
05:50:24 PM  Customer  Johann Amin  Hello? Ross, are you still there? If 
you're looking for an answer for me please state so.
05:51:27 PM  Agent     Ross_Chan    Hi
05:51:52 PM  Agent     Ross_Chan    I understand you situation but I 
really can't help on this.
05:52:32 PM  Agent     Ross_Chan    What I do is send your request and 
concern to the management see will they come out a package without OS.
05:53:19 PM  Customer  Johann Amin  Any help would be appreciated.
06:10:10 PM  System    System       Connected with Ross_Chan
06:21:41 PM  System    System       The session has ended!
<-- End Online Conversation -->

I finally bought the damn thing because I need a replacement notebook 
badly, but poking around on the internet, I read some articles where 
people were able to get refunds on Windows because the wording in the 
Windows EULA allows for such. I'm tempted to try my luck. Any of you 
guys versed in contract law or know anybody with such knowledge? Maybe 
we can setup an organisation called the "Free From Useless Corporate 
Kludge Software" (Free FUCKS) or "Naked Notebooks 'R' Us" that help 
people to get similar refunds. Just a thought. Your thoughts?