yikes! no internet

Fri May 5 13:56:36 UTC 2017

ok,
reading through this, if the gateway is an integrated cable modem and router, it may be that they upgraded the firmware on you. That being the case, you will have to do a full on reset. this will mean losing your username/password and other settings, but it will clean the slate and allow you to use the device again.

I have one of those silly motorola surfboard cable modems here and the last time that cox updated it, the entire LAN dropped offline. I couldn't access the settings page or connect to the internet. Basically, I had to call tech support and have them walk me through the procedure. It took 10 minutes just to explain to the person that I was blind and they had to explain some things to me. after that, going through the reset process was easy.

-eric

On May 5, 2017, at 6:18 AM, Linux for blind general discussion wrote:

> I haven't had the best of luck with gateways either.  I hope you can get this solved.  I used to do internet tech support, but everything I could suggest to you
> has already been suggested.  I'm not sure what the linux version of the old windows commands ipconfig release and ipconfig renew might be, but you could try that
> on the down computer.
> Good luck.
> 
> 
> Mark Peveto
> Registered Linux user number 600552
> Everything happens after coffee!
> 
> On Fri, 5 May 2017, Linux for blind general discussion wrote:
> 
>> Hmmm. Well, that rules out the obvious. I don't like those gateways. I've
>> always had bad luck with them. A dedicated modem and router work better. I
>> think it reset itself which is why you can't log in. I think you'll probably
>> have to call your ISP. The cable would be the only obvious thing other than
>> completely unplugging the gateway, waiting a minute and plugging it in. A
>> simple reboot won't help. You could do a full reset but you would lose your
>> settings. . Sometimes cables wear out, but not usually. Since the PC is wired,
>> I suggest trying a rescue CD to see if it's a Ubuntu or hardware problem. It
>> seems like hardware, but if your gateway went weird, that would explain why
>> your Internet would drop. Is your PC using DHCP? Rebooting should get a new IP
>> address from the gateway and fix it. If your using static IPs, something in
>> your gateway probably changed. I doubt this, but it could be a DNS problem.
>> What if you go directly to an IP address? If those don't work, I'm out of
>> ideas. Hopefully your ISP can help you, but they're usually useless.
>> 
>> On 5/5/2017 4:33 AM, Linux for blind general discussion wrote:
>>> Hi,
>>> I have rebooted the router-modem combination or gateway as they call it.
>>> I know internet is working because I am using it with this ipad.
>>> The ubuntu pc is wired, not wireless. It is possible the cable may have come
>>> loose,
>>> but that would not explain why i can no longer log into the router
>>> wirelessly with the ipad
>>> like I could before.
>>> Let me go check that cable tho anyway.
>>> But I don't think thats it.
>> 
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> 
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