[Container-tools] Fwd: Able to login, but Installer for Redhat Development Suite says "Invalid account information, please try again"

Thu Nov 3 16:11:53 UTC 2016

Hi Andrea,

I don't have an answer to this particular question, but I'm wondering if you could -- instead of trying to help these users yourself -- point them to the online forums. In this case, that would be [1].

Not only would that lead to a better exposure for their question (and thus a higher likelyhood of their problem being solved in a timely manner), it could also potentially help other users who would search the forums for solutions to similar problems.

Last but not least, it would make the users actually use those forums, which is what we want -- to build a community of users on that site.

Regards,
Robert

[1] https://developer.jboss.org/en/products/cdk

On Thursday, 3 November 2016 11:55:32 CET, Michael Guerette wrote:

> Anyone have ideas on this?
> 
> ---------- Forwarded message ----------
> From: Andrea Carmona <acarmona at redhat.com>
> Date: Thu, Nov 3, 2016 at 11:09 AM
> Subject: Fwd: Able to login, but Installer for Redhat Development Suite
> says "Invalid account information, please try again"
> To: Michael Guerette <mguerett at redhat.com>
> 
> 
> Hi Mike,
> 
> Would you know the reason why end user can't access from business laptop?
> 
> Thanks,
> Andrea
> 
> --
> Andréa Carmona
> Red Hat Developers | Project Coordinator
> Red Hat Inc.
> 
> 
> ---------- Forwarded message ----------
> From: Blume Wolfgang <woblume at gmail.com>
> Date: Thu, Nov 3, 2016 at 8:13 AM
> Subject: Re: Able to login, but Installer for Redhat Development Suite says
> "Invalid account information, please try again"
> To: Andrea Carmona <acarmona at redhat.com>
> 
> 
> Hi Andrea,
> on the one hand,
> ***development-suite-1.0.0-GA-bundle-installer.exe***
> successfully logins with my woblume account both from my private and my
> business laptop.
> Business laptop uses a proxy.
> 
> On the other hand, unfortunately
> ***devsuite-1.1.0-GA-bundle-installer.exe***
> successfully logins from my private laptop at home only.
> >From my business laptop going through the proxy, the login always fails.
> On my bizz laptop, I must start the installer via "Run as administrator..."
> This is also the case for my colleagues.
> 
> I do not know whether you can forward this to someone.
> 
> I am a freelancer working for T-Systems.
> 
> Best regards,
> Wolfgang Blume
> 
> Diplom-Informatiker (TU Karlsruhe)
> 
> Sauerlacher Strasse 64a
> 82041 Deisenhofen
> Tel: +49(0)89 21897256
> Mobile: +49(0)179 4801882
> woblume at gmail.co <woblume at gmail.com>m, VCF
> <https://googledrive.com/host/0B_eAXTvbCNoPaC1lNWUxRm5HVnc/WB.vcf>
> 
> 
> 
> 2016-11-02 19:32 GMT+01:00 Andrea Carmona <acarmona at redhat.com>:
> 
> > Hi Wolfgang,
> >
> > I am sorry for the delay! Your email was buried in my inbox.
> > Has this issue been resolved or you still not able to access the site?
> > What is your login ID and the steps you are taking?
> >
> > Thanks,
> > Andrea
> >
> >
> > --
> > Andréa Carmona
> > Red Hat Developers | Project Coordinator
> > Red Hat Inc.
> >
> >
> > On Wed, Oct 19, 2016 at 2:32 AM, Blume Wolfgang <woblume at gmail.com> wrote:
> >
> >> Hi Andrea,
> >> every now and then I get
> >>
> >> [image: Inline-Bild 1]
> >>
> >> Schöne Grüsse,
> >> Wolfgang Blume
> >>
> >>
> >>
> >>
> >> 2016-10-18 21:53 GMT+02:00 Blume Wolfgang <woblume at gmail.com>:
> >>
> >>> Hi Andrea, maybe it says the login is incorrect and the reason is that I
> >>> have no privileges for the download. Thx Wolfgang
> >>>
> >>> Am 18.10.2016 20:09 schrieb "Andrea Carmona" <acarmona at redhat.com>:
> >>>
> >>> Hi Blume,
> >>>
> >>> Thank you for the screenshot. I am investigating why you are not able to
> >>> login using your credentials and I will let you know shortly.
> >>>
> >>> Regards,
> >>> Andrea
> >>>
> >>>
> >>> --
> >>> Andréa Carmona
> >>> Red Hat Developers | Project Coordinator
> >>> Red Hat Inc.
> >>>
> >>>
> >>> On Tue, Oct 18, 2016 at 1:36 PM, Blume Wolfgang <woblume at gmail.com>
> >>> wrote:
> >>>
> >>>> Hi Andrea,
> >>>> I am using Chrome and meanwhile flashed the cache.
> >>>>
> >>>> What I mean is that with the same login/pw I am able to login to Red
> >>>> Hat Developers,
> >>>> but I am rejected when trying to download the Red Hat Development
> >>>> Suite, see screenshots.
> >>>>
> >>>> Do I need additional privileges for Red Hat Development Suite?
> >>>>
> >>>> Regards,
> >>>> Wolfgang
> >>>>
> >>>> https://developers.redhat.com/auth/realms/rhd/account/
> >>>>
> >>>> [image: Inline-Bild 1]
> >>>>
> >>>>
> >>>> [image: Inline-Bild 2]
> >>>>
> >>>> Schöne Grüsse,
> >>>> Wolfgang Blume
> >>>>
> >>>> Diplom-Informatiker (TU Karlsruhe)
> >>>>
> >>>> Sauerlacher Strasse 64a
> >>>> 82041 Deisenhofen
> >>>> Tel: +49(0)89 21897256
> >>>> Mobile: +49(0)179 4801882
> >>>> woblume at gmail.co <woblume at gmail.com>m, VCF
> >>>> <https://googledrive.com/host/0B_eAXTvbCNoPaC1lNWUxRm5HVnc/WB.vcf>
> >>>> CV
> >>>> <https://googledrive.com/host/0B_eAXTvbCNoPaC1lNWUxRm5HVnc/WB_CV.doc>
> >>>> https://googledrive.com/host/0B_eAXTvbCNoPaC1lNWUxRm5HVnc/WB_CV.doc
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> 2016-10-18 16:54 GMT+02:00 Andrea Carmona <acarmona at redhat.com>:
> >>>>
> >>>>> Hi Wolfgang,
> >>>>>
> >>>>> Thank you for reaching out and we apologize for the inconvenience you
> >>>>> are experiencing.
> >>>>> It seems that you have a browser issue. Which browser are you using?
> >>>>> Firefox? Chrome? Try clean your cache and cookies.
> >>>>> If the issue persists, please send me a screenshot and the URL please.
> >>>>>
> >>>>> Thank you,
> >>>>> Andrea
> >>>>>
> >>>>>
> >>>>> --
> >>>>> Andréa Carmona
> >>>>> Red Hat Developers | Project Coordinator
> >>>>> Red Hat Inc.
> >>>>>
> >>>>>
> >>>>>
> >>>>>>
> >>>>>>
> >>>>>> ---------- Forwarded message ----------
> >>>>>> From: Blume Wolfgang <woblume at gmail.com>
> >>>>>> To: developer at redhat.com
> >>>>>> Cc:
> >>>>>> Date: Tue, 18 Oct 2016 16:18:52 +0200
> >>>>>> Subject: Able to login, but Installer for Redhat Development Suite
> >>>>>> says "Invalid account information, please try again"
> >>>>>> Hi,
> >>>>>> I am able to login to
> >>>>>> https://developers.redhat.com
> >>>>>> with woblume, woblume at gmail.com
> >>>>>>
> >>>>>> but Installer for Redhat Development Suite says "Invalid account
> >>>>>> information, please try again".
> >>>>>>
> >>>>>> I also already changed my password with still the same effect.
> >>>>>>
> >>>>>> Regards
> >>>>>> Wolfgang