Tracking contributions

[Josh Boyer]

On Tue, 3 Jun 2008 13:03:34 -0800
"Jeff Spaleta" <jspaleta at gmail.com> wrote:

> On Tue, Jun 3, 2008 at 12:52 PM, Josh Boyer <jwboyer at gmail.com> wrote:
> > Avoid the mention of the words "time" and/or "manhours" in all
> > emails concerning tracking of things.
> 
> Fine I'll just use manmonths, though manmicroseconds would look more impressive.
> 
> The crux is, as we stand up new groups for a new work area or to
> re-organize existing work, I want some thought into a metric to use
> that makes sense for the work that new group is being created to do.
> If punching in makes the most sense for a helpdesk like #fedora, then
> so be it.  I don't need the same metric for each group, but i do need
> something that makes sense as a metric so we can trend that groups
> growth and impact over time.

You're looking for a metric like "number of questions answered" or
"number of people helped" for #fedora.  Helpdesk type hours would
certainly be helpful for #fedora, regardless of how you track your
metrics, but there's more to being helpful than punching in and I think
that is what you want to be tracking.

My $0.02 anyway.

josh