escalation paths and methods
paulo.banon at googlemail.com
Wed Jun 13 04:06:13 UTC 2007
i think it would be wise to get Auth there...
Or you will be wake up by lots of spammers :/
On 6/13/07, Mike McGrath <mmcgrath at redhat.com> wrote:
> Karsten Wade wrote:
> > On Mon, 2007-06-04 at 23:30 +0200, Marek Mahut wrote:
> >> In fact, and maybe with pages or cell numbers (for sms only, of course)
> >> too.
> > Maybe we can enable an alias (of sorts) for sysadmin paging. For
> > example, kwade-page (at) fedoraproject.org would send to an SMS page
> > number that I can specify in FAS.
> > The reason is to let us set strict and harsh spamassassin rules behind
> > those aliases. Or perhaps an SMS is not passed through the alias
> > channel unless it is sent from an email address that is on record for a
> > FAS account holder. Or perhaps it is an even smaller list of people who
> > can use that SMS, a specific set of From: email addresses and SMS
> > numbers.
> > Personally, I want to know when infrastructure I have a stake in is
> > having problems, but I don't want to be nagged by nagios. So, these are
> > definitely escalation paths that need a human involved, probably one who
> > has seen/heard of the problem and is sure it is real. Similarly, when I
> > detect a problem that really needs intervention, I want a way to know
> > that someone with a key and an interest knows about it. That for me was
> > the most frustrating part of the F7 launch, when the first few days
> > passed and problems arose, I was never sure it had anyone's attention
> > and so stuff languished that had an easy resolution.
> > Even volunteers have good reason to want an early and useful page.
> > Arriving Just In Time is not only good for one's hero profile, it also
> > helps keep five minute solutions from being three hour problems.
> I'll add whoever wants to be added. We can also work a formal tree now
> if need be.
> Don't make me regret this :-/
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