OT question about time tracking consultant software

[Jamie Bohr]

Lonnie,

I have recently found
Eventum<http://eventum.mysql.org/wiki/index.php/Main_Page>,
it has time tracking per issue.  It seems quite powerful and it is done by
MySQL folks.

- Jamie

On 5/30/06, Lonnie Cumberland <lonnie at outstep.com> wrote:
>
> Greetings all,
>
> I greatly apologize for asking this question on the forum but I was not
> sure where to find out good information on this topic.
>
> We are setting up a Fedora server and on that server, I need to locate
> some good web based software that will allow some tech support
> consultants to login, enter information on a customers support issues,
> and something that will track the amount of time that the tech spends
> resolving a customers issue.
>
> I am thinking that this is some type of IT consultant time tracking
> software that we can add many consultants and they can help to resolve
> customer IT issues and then we could know what the consult did and how
> long it took them to resolve the issue that might be in terms of hours,
> or possibly days depending on what was needed.
>
> Could someone please point me in a good direction to find some software
> that we can install on our web server for this?
>
> Thanks and again I am sorry for the off-topic posting.
> Lonnie
>
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-- 
Jamie Bohr
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