ticketing via Trac?

[Jesse Keating]

On Thu, 19 Jul 2007 09:15:18 -0700
Karsten Wade <kwade at redhat.com> wrote:

> OK, looking at Trac, it appears that only one Component is selectable.
> That should be set to the actual system in question.  So, at the
> least, we could ask people to file Web tickets by putting 'webteam'
> in the Keywords field.  The point is to make it easy for the Web team
> to pull up all active Web team tickets, etc.  We'll still need
> someone to route the tickets, etc.
> 
> Where are ticket updates going?  Just to the people involved, like
> bugzilla?

Goes to owner/reporter/cc

> Another option is to e.g. put fedora-websites-list in the Cc: (or
> web-team, whatever FAS would be happy with).

That could work, not sure if Trac has the concept of auto-initialcc or
not yet.  Maybe a specially crafted url can lead you to a mostly filled
out ticket with proper ccs and keywords just waiting for the user to
fill in details?

-- 
Jesse Keating
Release Engineer: Fedora
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