[K12OSN] Help Desk software
dgough at papcs.com
Thu Feb 3 18:41:07 UTC 2005
We also use http://helpdesk.centralmanclc.com/. Users and support staff
both find it VERY easy to use. It's also pretty straightforward to
customize. My only beef is that it uses postgresql, which in my opinion
is the "database from hell". But once you got the pgsql end of things
sorted out, it works great.
From: k12osn-bounces at redhat.com [mailto:k12osn-bounces at redhat.com] On
Behalf Of David Tisdell
Sent: February 2, 2005 9:54 AM
To: k12osn at redhat.com
Subject: [K12OSN] Help Desk software
What are people using for help desk software? We are
looking for something that will generate tickets,
interface with a pop3 server and allow you to maintain
a knowledgebase. Thanks.
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