[K12OSN] OSticket a good trouble ticket prog

[Larry McPherson]

Another good one is "Hot Open Tickets"
http://hotopentickets.sourceforge.net/index.html which allows web access
to the MySQL database.  Can assign rights to users, limiting what they
can do.  I use this for one High School and three Grammar Schools.  Kids
and administrators can see what action has been taken on their Trouble
Call, plus my "to-do" list stays current.  If the Trouble Call is not on
the list - I don't work on it.  This helps in preventing the hallway
requests when I'm in a building.

Larry

On Tue, 2006-03-14 at 06:39 -0600, cisna-barry at wc235.k12.il.us wrote:
> Hello List,
> 
> I'm not sure, I may have thrown this out some time back.
> Just thought it may help someone else out. We setup OSticket here last
> year and has worked out very well for us,in that teachers use this to
> report probs,to. Osticket is very easy to setup,and interfaces with
> sendmail and Postfix very easily. It is a program that everyone at our
> school actually uses,due to the fact it is very simple & reliable.
> As long as you have http/php/mysql running you are good to go with this prog.
> If you dont have something like this in place id suggest giving it a try.
> I beleive OSticket, is currently stale but you can still download the
> latest version,from different ftp http sites.
> Just thought this might be an idea for someone out there that can never
> remeber what some individual tells you in the hallway ,their problem, then
> 5 minutes later you have completely forgot about what they said.
> Hope this helps.
> 
> Take care,
> 
> Barry Cisna
> 
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