[K12OSN] OSticket a good trouble ticket prog

[Mark Gumprecht]

I've been using IRM
http://www.stackworks.net/view.php/irm/index.html
I've been using version 1.5.4 for a while. It runs on windows and linux. 
Besides doing the tickets, it does software tracking to machine and 
counts licenses, as long as you put them in. I have not been able to get 
the "email ticket update" function to work and I believe it is because 
it is on a windows2.3k server. I'm looking to move it to a linux server 
and update to 1.5.7 in my free time. YUK,YUK,YUK.
It is short on documentation, but if you go this route, Email me and 
I'll do what I can.
Mark

cisna-barry at wc235.k12.il.us wrote:

>Hello List,
>
>I'm not sure, I may have thrown this out some time back.
>Just thought it may help someone else out. We setup OSticket here last
>year and has worked out very well for us,in that teachers use this to
>report probs,to. Osticket is very easy to setup,and interfaces with
>sendmail and Postfix very easily. It is a program that everyone at our
>school actually uses,due to the fact it is very simple & reliable.
>As long as you have http/php/mysql running you are good to go with this prog.
>If you dont have something like this in place id suggest giving it a try.
>I beleive OSticket, is currently stale but you can still download the
>latest version,from different ftp http sites.
>Just thought this might be an idea for someone out there that can never
>remeber what some individual tells you in the hallway ,their problem, then
>5 minutes later you have completely forgot about what they said.
>Hope this helps.
>
>Take care,
>
>Barry Cisna
>
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>
>  
>

-- 
Mark Gumprecht
Data Systems Specialist
MSAD3
Unity, ME
gumprechtm at msad3.org