[K12OSN] Mass remote login to computer lab systems
"Terrell Prudé Jr."
microman at cmosnetworks.com
Sun Feb 3 20:02:03 UTC 2008
David Hopkins wrote:
> 2008/2/2 "Terrell Prudé Jr." <microman at cmosnetworks.com>:
>> Here's another: I know a high school kid whose English teacher was getting
>> all upset and bent out of shape because "THE COMPUTER'S NOT WORKING!" She
>> was all set to take this up the chain of command. Well, without saying a
>> word, this kid walked up to the computer, pressed the button marked "POWER",
>> and the computer magically started working. Did she thank him? Nope. On
>> the contrary, she gave him what he described to me as a most baleful, nearly
>> hateful, look. Right then, he lost all respect for her, and I don't blame
> Doesn't have to be a teacher.
That's quite true.
> A guy I used to work with insisted on
> setting up a new system. After a couple of hours, he started ranting
> about how it was broken, DOA. So, he logged a support call (and we
> carry 4 hour on-site for all systems). The tech drives up from the
> support office (hour drive), walks over to the system, looks behind
> it, plugs in the keyboard, logs in and leaves. System fixed. The guy
> that logged the call was not happy about being 'shown up' and always
> insisted that the keyboard must have been defective.
> Dave Hopkins
What our two examples indicate is an ego problem, specifically the
end-user's ego problem. This is particularly compounded when those end
users are accustomed to flaunting their "advanced degrees" all around
trying to show us how smart they're supposed to be.
What I haven't yet figured out yet is how to get such people to be
willing to learn the tool, like kids do. This is one of our biggest
roadblocks to furthering K12LTSP and Free Software in general. Ideas,
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