[Octa-list] Octa-list Digest, Vol 76, Issue 3

[support at webafrica.freshdesk.com]

Hello Webafrican, 

   

 Thank you for your email. 

   

 We sincerely apologize for not getting back to you sooner,
due to migration to a new email system for improved customer interaction an
unforeseen error  

 caused emails to be assigned to the incorrect departments
and queues.  

 Due to the 1000's of customer emails was either lost,
duplicated or assigned to a spam queue which has led to queries  

 being unattended or customers not being replied to. 

   

 Our engineers have resolved the issue, but the massive
amount of emails that was left made it impossible that we would be able to
attend all of the  

 tickets in an acceptable timeframe individually, most of
which was resolved already. 

   

 We have thus decided it would be prudent to close all email
tickets to make it manageable and easier to keep track of still existing
issues. 

   

 We thus kindly ask that if your issue is unresolved or
unattended to please reply to this email so that we can take action on it. 

   

 Once again we would like to apologize for any  inconvenience and frustration caused,
this was an unfortunate and miscalculated glitch in the system that was
rectified. 

   

 Kind regards, 

 Webafrica



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