[Octa-list] Octa-list Digest, Vol 76, Issue 4

[support at webafrica.freshdesk.com]

Hello Webafrican,
 
   
  
 
   
 Thank you for your email.
 
   
  
 
   
 We sincerely apologize for not getting back to you sooner, due to migration to a new email system for improved customer interaction an unforeseen error caused emails to be assigned to the incorrect departments and queues.
 
   
   
   
 Due to this 1000's of customer emails was either lost, duplicated or assigned to a spam queue which has led to queries being unattended or customers not being replied to.
 
   
  
 
   
 Our engineers have resolved the issue, but the massive amount of emails that was left made it impossible that we would be able to attend all of the tickets in an acceptable timeframe individually, most of which was resolved already.
 
   
  
 
   
 We have thus decided it would be prudent to close all email tickets to make it manageable and easier to keep track of still existing issues.
 
   
  
 
   
 We thus kindly ask that if your issue is unresolved or unattended to please reply to this email so that we can take action on it.
 
   
  
 
   
 Once again we would like to apologize for any  inconvenience and frustration caused, this was an unfortunate and miscalculated glitch in the system that was rectified.
 
   
  
 
   
 Kind regards,
 
   
 Webafrica



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