IMAP Login fails

Karl Pearson karlp at ourldsfamily.com
Wed Sep 17 04:03:25 UTC 2008 

On Tue, September 16, 2008 6:59 pm, Rick Stevens wrote:
> Karl Pearson wrote:
>> On Tue, September 16, 2008 11:03 am, Rick Stevens wrote:
>>> Karl Pearson wrote:
>>>> On Mon, September 15, 2008 5:49 pm, Rick Stevens wrote:
>>>>> Karl Pearson wrote:
>>>>>> I have a couple webmail applications: Squirrelmail and Hastymail (for
>>>>>> WAP browsers, but it has a few bugs, but it's good to have it to test
>>>>>> with)
>>>>>>
>>>>>> Since provisioning a new server, they won't authenticate. They did at
>>>>>> first, but in fixing things, apparently I broke something. Since I did
>>>>>> so much during the first hours bringing the server up, I have no idea
>>>>>> what could have changed things to the point they are now.
>>>>> Which "new server" did you provision...a new web server running the
>>>>> Squirrelmail and/or Hastymail or a new IMAP server that the web server
>>>>> is trying to authenticate against?
>>>>>
>>>>>> In either one, I enter my user name and password, and they respond, SQM:
>>>>>> You must be logged in to access this page, and HM: Login failed.
>>>>> Did you verify the firewalls permit IMAP service (TCP/UDP port 143) or
>>>>> IMAPS (TCP/UDP port 993) if you're using IMAPS?  Did you verify the web
>>>>> server can actually ping the IMAP server (you don't have a bogus route
>>>>> in there somewhere, do you)?
>>>>>
>>>>> Can you get on the web server via a terminal and use telnet to log into
>>>>> the IMAP service?  If you don't know how to do that:
>>>>>
>>>>> 1. On the web server, enter "telnet name-of-IMAP-machine 143"
>>>>> 2. Eventually the IMAP server will respond "OK"
>>>>> 3. Enter "1 login yourusername yourpassword"
>>>>> 4. The IMAP server should respond "1 OK User logged in"
>>>>> 5. Enter "2 logout"
>>>>> 6. IMAP server should respond "2 OK User logged out" and the connection
>>>>> should break.
>>>>>
>>>>> If you don't get a response at item 2 above, then either the IMAP server
>>>>> isn't running an IMAP service or your firewall is blocking port 143.
>>>>> You can see if IMAP is live by getting on the IMAP server and doing
>>>>> the same 6 things, but using "telnet localhost 143" at step 1.  If that
>>>>> works, then you've either got a firewall or routing issue.
>>>>>
>>>>>> I'm suspecting Dovecot or Apache, but can't see anything that might be
>>>>>> causing it. I compare this setup to my previous (old HD mounted in an
>>>>>> external USB housing)
>>>>> Well, let's try the things I listed above first and see where that gets
>>>>> us.
>>>> Nice... I broke it myself. The permissions of the php session directory
>>>> was
>>>> wrong. I had already gone through everything you said above, before I read
>>>> this email. You know, sometimes I just get too smart for my own britches.
>>>>
>>>> The php session directory had the wrong group, so it couldn't write to it.
>>>> But
>>>> that only showed up in /var/log/httpd/ssl_error_log which is the last
>>>> place
>>>> I
>>>> would have looked for php authentication errors. Not that it shouldn't be
>>>> there, but I just don't know php very well. Oh, it WAS the last place I
>>>> looked. I guess continuing to look for something after it's found is a
>>>> sign
>>>> of
>>>> something I don't have yet.
>>> They're called "senior moments" and I get them often.  :-)
>>>
>>> Glad you sorted it out.  You didn't state you were using secure http,
>>> or I would've suggested that.  I assumed a normal Squirrelmail/IMAP
>>> installation.  I know, never assume.
>>
>> You assumed right. I am NOT using 943/IMAPS which is why I wouldn't have
>> thought to look there either.
>
> I meant your connection to Squirrelmail.  It sounds like it's via https
> on port 443 (which would require SSL), but I could be wrong.

I have https up, but don't use it for email. I'm thinking of switching to it,
however. So, still why would it end up in ssl_error_log? One thing I noticed
while tinkering around with Dovecot was that alpine connected and the logs
said it was using TLS, even though that's turned off for alpine, too.

>
>> And I have senior moments as much as regular moments now... Grandkids do
>> that
>> to one, eh? :)
>
> I wish I had such an excuse, Karl.  I'm 50, single and to my knowledge
> never, uh, procreated.  At least no one's tried to claim paternity.  An
> old "friend" told me I was the poster child for Planned Parenthood: a
> big photo of me with the caption, "Don't let THIS happen again!"
>
> :-)

With no offspring, you would have to be the poster *child*, hmmm? I would then
be the poster child for the Catholic/Mormon Reproduction Symposium???  7 kids,
3 grandkids, so far...  I still have 4 to get married, so that number will
change. ;-)

>
> ----------------------------------------------------------------------
> - Rick Stevens, Systems Engineer                       rps2 at nerd.com -
> - AIM/Skype: therps2        ICQ: 22643734            Yahoo: origrps2 -
> -                                                                    -
> -         Microsoft Windows:  Proof that P.T. Barnum was right       -
> ----------------------------------------------------------------------
>
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  _/   _/ arl _/_/_/  _/ earson    KarlP at ourldsfamily.com
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