[rhelv6-list] Restricting bugzillas

[Grzegorz Witkowski]

On Fri, Jan 13, 2012 at 5:27 AM, Bob Arendt <rda at rincon.com> wrote:

> On 01/12/2012 04:55 PM, Tim wrote:
>
>> Once upon a time, William Warren
>>> <hescominsoon@**emmanuelcomputerconsulting.com<hescominsoon at emmanuelcomputerconsulting.com>
>>> **>  said:
>>>
>>>  RedHat used to leave its bugzilla mostly open.  I am seeing more and
>>>> more closed bugzilla entries even to registered accounts.  Is this part
>>>> of trying to hide things from oracle?
>>>>
>>>
>>> I think it is more that they actually use BZ more for customer-related
>>> stuff than they used to, and a bug has customer-related information, it
>>> will be private.
>>> --
>>> Chris Adams<cmadams at hiwaay.net>
>>> Systems and Network Administrator - HiWAAY Internet Services
>>> I don't speak for anybody but myself - that's enough trouble.
>>>
>>>
>> I'm with Chris on this one. I don't think RedHat are making BZ entries
>> private to hide bugs from "competitors". I suspect it's because most of
>> the bugs are logged by customers and contain private customer data that
>> the customer would prefer not to be made public.
>>
>> In an ideal word RedHat would make a new public bug with just the
>> description and no customer data but suspect that that would be
>> impractical.
>>
>> If you really want to know about a bug; call your TAM or log a support
>> case. I'm sure will give provide the details you require.
>>
>>  Whenever I log a support case, the corresponding BZ that RedHat files is
> marked private. I believe that they are assuming that any customer info
> submitted is potentially confidential, unless explicitly told otherwise;
> That's the cautious thing to do.
>
> To avoid this, I now always file a BZ first, and refer to it in the
> support case that I file immediately after.  This ensures that the BZ
> is public, and RedHat can assume that it's not private information
> since I published it in an open forum.
>
>
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Very good... wise and smart I'd say :)
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