[Webstore-china] MOMBASA: THE CREDIT MANAGEMENT, DEBT COLLECTION & ACCOUNTS RECEIVABLES SEMINAR, 14-15 DECEMBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA

Sun Dec 3 23:16:31 UTC 2017

______________________________________________________________ 
(fyi) 
OTHER UPCOMING EVENT, MID-DECEMBER 2017
THE 
PUBLIC RELATIONS, CORPORATE & CRISIS COMMUNICATIONS SEMINAR, 14-15 DECEMBER, 
2017
AT SAROVA WHITESANDS MOMBASA, KENYA -46,200/- (details at the 
bottom)
______________________________________________________________
Greetings!
Bad 
debt, the opposite of profit, unfortunately, is a part of doing business, but 
not something that cannot be managed and control to a minimum thus ensure the 
company stays on the right track of profitability.
Effective 
and efficient managers now view the credit and collection function as an 
overlooked profit maker. Without added investment, improving collection adds 
substantially to the bottom line. Being able to extend the right amount of 
credit to the right accounts can expand sales and profits at almost no expense. 
That is why neglecting to manage credit and collection is like sabotaging your 
own business.
For 
companies, a well-trained employee means optimal resource utilization, increased 
cash conversion, reduced credit risk and excellent return on 
investment.
We 
therefore invite you to our Seminar on CREDIT 
MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be 
held on 14-15 DECEMBER, 2017 AT SAROVA 
WHITESANDS MOMBASA, KENYA

This 
practical 2-day training course will show you how to improve your organization’s 
processes to increase the efficiency of credit collection. We look at how to 
best deal with customer excuses and manage disputed accounts correctly, and how 
to successfully negotiate repayment arrangements. With an abundance of practical 
and engaging collection and negotiation scenarios this program is designed to 
tutor new collectors and at the same time stands as a refresher for the more 
experienced ones.
Venue:Sarova 
Whitesands Beach Resort & Spa, Mombasa County, Kenya.
Date:14th-15th 
December 2017
Course 
Fee:Ksh.46,200/- 
inclusive of 2 days attendance, 5-course meals, seminar kit and 
taxes
Pay 
Scheme:Package 
of 3 Delegates get 1 Free Slot

COURSE 
OUTLINE
How 
Accounts Receivable adds value to your organization
•    
The role and purpose of credit in business
•    Defining the 
three stages of credit
•    The role of accounts receivable 
and debt collection in the supply chain
Practical Exercise: KPIs for a successful accounts 
receivable team

Critical elements of a successful credit 
policy
•    Developing an effective credit policy 
framework
•    Creating credit policies that work with your 
sales teams
•    Designing a good credit application and 
critical terms to include
•    Managing the risk of 
default
•    Practical 
Exercise: Debt escalation procedures

Assessing a customer’s 
creditworthiness: Your checklist
•    Understanding the 
types of information available about your customers
•    
Analyzing both financial and non-financial information 
•    
Trade references and third party reports
•    How to analyze 
the balance sheets of key customers
•    Field sales reports 
and customer visits
•    Practical Exercise: Detecting early warning signs and 
acting upon them

Customer communication and disputed 
accounts
•    Customer profiling: What is your customer's 
mindset? Why do they not pay on time?
•    Dealing with 
difficult customers
•    Managing disputed accounts 
correctly
•    How to negotiate with 
customers
•    Practical 
Exercise: to improve the success of your debt collection
Improving 
performance, efficiency, and accuracy in your processes
•    
Maximising staff productivity and collections
•    Increasing 
the efficiency of your credit collection
•    How to set up 
efficient and user-friendly filing and records systems
•    
Minimising fraud in accounts receivable
•    Practical Exercise: Establishing key performance measures 
for credit management

Examining how and when to take legal 
action
•    Important factors to consider before taking 
court action
•    Using the Disputes 
Tribunal
•    Court proceedings: Information capsules, 
interlocutory steps, timeframes and documentation
•   Practical Exercise: Enforcement options: What is the best 
way to get paid?

Introduction 
to Insolvency for Credit Managers
•    What happens if a 
customer goes into liquidation or bankrupt?
•    Preferential 
payments: Where are you in the queue?
•    Practical Exercise: Working with liquidators and 
receivers
WHO 
SHOULD ATTEND
This 
is an important Seminar for all personnel who act as
·        
Credit Controllers, Managers & Supervisors
·        
Accounts Receivable Officers, Supervisors & Clerks
·        
Anyone with accounts receivable and credit collection responsibility
·        
Debt Managers
·        
Accounting Officers
·        
Financial Administrators
·        
Office Managers
·        
Customer Care Department
·        
Staff Members Willing To Refresh Their Credit Management Skills

METHODOLOGY
Interactive 
  input & presentation
Case 
  Studies 
Discussions, 
  Q&A (Question and Answer)
A 
better understanding of the credit assessment policy and its control 
mechanism, which covers credit evaluation and credit limit review, would lay 
down a strong foundation to manage your company’s risks to minimize bad 
debts.
CERTIFICATE
Upon 
successful completion of this program, participants will receive a Certificate 
of Achievement. 

Sponsor 
Background
Delight 
Africa is one of East Africa’s most respected providers of professional seminars 
with a reputation for high-quality, convenient and practical business-skills 
training in every industry and sector. 
As 
we continue to grow, expand, and change to meet client and market needs, we 
always remember that every individual customer matters and that collectively, 
they are our most valuable assets. That’s why our goal is the same today as it 
was 7 years ago – to provide the best choice in business skills training with 
maximum convenience to help you – our customer – achieve success! 

TESTIMONIES
“I 
learnt how to engage better with customers. Overall, it is an excellent 
training.”Credit 
Control Officer, Michael Muciri
“I got to learn what I 
needed which is the strategies and effectiveness of debt collection.” –Manager, Janet 
Moraa
“After 
the course, I now see the importance of credit control to a company. I learned 
about strategies of collection through this training and all areas covered were 
great.”– 
Accountant, Cedric Angwenyi

Limited 
slots are available for this Event.
Formore 
information on participation, contact Catherine.

Profound 
Respects,
Catherine 
Wanja,
DelightAfrica 
Ltd,
DevTowers 
- 4th Floor, Suite 4A
Biashara 
Street, CBD Nairobi
P.O. 
Box 12269 - 00100, Nairobi Kenya
Land 
line: +254 722 533 771 (or) +254 700 221 221
Fax : 
020 222 54 39
WhatsApp : 
+254 729 236 920
*‘**PromotingProfessionalism 
in Corporate Training**’*

____________________________________________________________________
OTHER 
UPCOMING EVENT, DECEMBER 2017
THE PUBLIC RELATIONS, CORPORATE & CRISIS COMMUNICATIONS 
SEMINAR,
14-15 DECEMBER, 2017 AT SAROVA WHITESANDS MOMBASA, KENYA 
-46,200/-
Theme: 
The 
Exceptional Public Relations & Communication Professional
INTRODUCTION
Public Relations, Corporate & Crisis Communications are 
at the heart of business performance. Modern methods, tools and channels have 
greatly increased the speed in which communications can be experienced, from 
local to global.

In this programme you will 
learn:
The tools and techniques required to manage reputation in 
  a complex media environment
How to manage knowledge within the business for media 
  effectiveness
How to shape external perceptions of your organisation by 
  first-class corporate internal communications
How 
  to develop a strategic approach and a clear plan of action
WHO SHOULD ATTEND?
Public Relations professionals
Other key personnel in the organisation whose work 
  involves contact and interaction with internal/external 
  public
Also 
  beneficial to personnel professionals who wish to learn how to use 
  communication more effectively – possibly in the areas of personnel, 
  marketing, sales, training and administration
PROGRAMME OBJECTIVES
This programme seeks to support delegates as 
they:
Set Corporate Affairs in its strategic anticipatory and 
  effective context
Develop an understanding of stakeholder programmes for 
  regular, focused communication activities
Examine the development of Corporate Affairs 
  tools
Understand how to develop and coordinate strategy, plans 
  and tactics
Evaluate the use of 
research.
Delegates, when they return to their organisation, will be 
able to:
Identify the journey from where they are to where they 
  want to be
Develop programmes for regular and effective relationship 
  building
Manage reputation locally, nationally and 
  globally
Measure 
  attitudes and behaviours to prove the benefits for your 
  organization
TRAINING METHODOLOGY
This programme is an intensive, updating programme 
illustrated throughout with practical examples. It concentrates on practitioner 
skills, tools and techniques for the effective management of these important 
business functions.

PROGRAM OUTLINE 
Day 1 - The Power of Communication 

Day 1 - From the Inside Out: Crafting Consistent Messages 

Day 1 - Risks & Threats: Their Identification and 
Management 
Day 2 - Corporate Communications/PR in the Corporate Mix 

Day 2 - Powerful and Persuasive Planning 

Day 3 
– Crisis Communication

Venue:Sarova 
Whitesands Beach Resort & Spa, Mombasa County, 
Kenya.
Date:14th-15th 
December 2017
Course 
Fee:Ksh.46,200/- 
inclusive of 2 days attendance, 5-course meals, seminar kit and 
taxes
Pay 
Scheme:Package 
of 3 Delegates get 1 Free Slot

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feel free forwarding to your colleagues and friends.
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