[Devtools] Development Suite installation question - C/O SME with knowledge of installer edits

Wed Aug 10 19:53:45 UTC 2016

Pete,

I am out of logins with T&C's problems, that nivologd was the last one. 
I hope Rick will be
able to verify when one more similar case reported by customer.

Is there a way to reset signed T&C's for nivolog at gmail.com or create new 
one so I can verify?

Thanks,
Denis

On 8/10/2016 3:49 AM, Pete Muir wrote:
> Also note that the devsuite had the wrong subscription type attached
> in the download manager. I have updated to be the RHEL Developer Suite
> sub, which should make the documented workaround work. Denis/Rick,
> could you please test the documented "if it doesn't work, try
> downloading devsuite again using the same account"?
>
> Thanks
>
> On 10 August 2016 at 01:41, Denis Golovin <degolovi at redhat.com> wrote:
>> I've updated description for this https://issues.jboss.org/browse/RHDENG-579
>> with better workaround. The idea is to login and download CDK itself from
>> developers.redhat.com. This will trigger, if required, additional
>> information request which in my case included one T&C to sign. Finishing the
>> form fixed T&C's problem in installer.
>>
>> Denis
>>
>>
>> On 7/20/2016 1:08 AM, Denis Golovin wrote:
>>> FYI: JIRA created to track this problem:
>>> ORG-3470 DevSuite T&C's signing status check doesn't work for users
>>> created before May 18th
>>>
>>> Denis
>>>
>>> ----- Original Message -----
>>>> From: "Pete Muir" <pmuir at redhat.com>
>>>> To: "Rick Wagner" <rwagner at redhat.com>
>>>> Cc: devtools at redhat.com, "Mark Newton" <mnewton at redhat.com>
>>>> Sent: Thursday, July 7, 2016 11:34:47 AM
>>>> Subject: Re: [Devtools] Development Suite installation question - C/O SME
>>>> with knowledge of installer edits
>>>>
>>>> On 7 July 2016 at 19:08, Rick Wagner <rwagner at redhat.com> wrote:
>>>>> Hello All,
>>>>>
>>>>> Additional information, this from (no SalesForce acct required) the
>>>>> support
>>>>> case at [1].
>>>>>
>>>>> The customer is telling us the 'use a new account' workaround was
>>>>> successful
>>>>> with a Windows 10 machine.  A second attempt on a Win 7 machine fails.
>>>>>
>>>>> The failed effort:
>>>>> - Is using the userid 'ryanbuckett'
>>>>> - Previously failed effort (the original account) was
>>>>> 'SumaGeethakumari'.
>>>>>
>>>>> The customer is asking if the downloaded exectuable must be used on the
>>>>> machine it was downloaded to?  (If the username specified for download
>>>>> and
>>>>> installation are the same, is it relevant where the artifact was
>>>>> downloaded
>>>>> to?)
>>>> No, the link is usernames. You must use the username you downloaded
>>>> with when you run the installer.
>>>>
>>>> David/Mark, can you check these user accounts - have they signed the
>>>> RHEL Developer Suite T&C?
>>>>
>>>>> Thanks,
>>>>>
>>>>> Rick
>>>>>
>>>>> [1] https://access.redhat.com/support/cases/01662411
>>>>>
>>>>> On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <pmuir at redhat.com> wrote:
>>>>>> Very helpful Robert, as it helps us identify that there is a problem
>>>>>> on the server side around older accounts that somehow aren't being
>>>>>> properly upgraded.
>>>>>>
>>>>>> Mark/David, can you treat this as an urgent issue to look in to, as
>>>>>> it's getting reported by customers.
>>>>>>
>>>>>> Rick Wagner is getting more info from customers, but Robert seems to
>>>>>> have identified at least one failing path.
>>>>>>
>>>>>> On 7 July 2016 at 17:29, Robert Kratky <rkratky at redhat.com> wrote:
>>>>>>> Follow up: brand new account worked for this user. So:
>>>>>>>
>>>>>>> - user didn't use social accounts to log in
>>>>>>> - orig. account created on dev.rh.com on May 18: doesn't work
>>>>>>> - new account created on July 7: works
>>>>>>>
>>>>>>> Hope this helps a bit.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Robert
>>>>>>>
>>>>>>>
>>>>>>> On 7. 7. 2016 17:33:32, Robert Kratky wrote:
>>>>>>>
>>>>>>>> Based on a new user comment [1], the "don't use social accounts"
>>>>>>>> workaround doesn't seem to work. It might be related to the fact that
>>>>>>>> he
>>>>>>>> created his RH account on May 18 (i.e. it's not fresh).
>>>>>>>>
>>>>>>>> I asked the user to try a completely new account, but some less
>>>>>>>> drastic
>>>>>>>> solution would be better.
>>>>>>>>
>>>>>>>> Robert
>>>>>>>>
>>>>>>>> [1] https://access.redhat.com/articles/2255391#comment-1069221
>>>>>>>>
>>>>>>>>
>>>>>>>> On 7. 7. 2016 15:58:06, Robert Kratky wrote:
>>>>>>>>
>>>>>>>>> I updated the text to emphasize that social accounts are not to be
>>>>>>>>> used. It now says, basically:
>>>>>>>>>
>>>>>>>>> 1) log in using RH credentials
>>>>>>>>> 2) do not use social accounts
>>>>>>>>> 3) if you can't (i.e. you have no RH account), create a new one
>>>>>>>>>
>>>>>>>>> Robert
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 7. 7. 2016 14:42:15, Pete Muir wrote:
>>>>>>>>>
>>>>>>>>>> Robert, as discussed on the call, you might want to recommend a
>>>>>>>>>> "radical" workaround, of just creating a new account entirely,
>>>>>>>>>> without
>>>>>>>>>> using social media at all.
>>>>>>>>>>
>>>>>>>>>> On 7 July 2016 at 14:38, Robert Kratky <rkratky at redhat.com> wrote:
>>>>>>>>>>> I updated the trouleshooting section in [1] based on the
>>>>>>>>>>> discussion during today's program call. Please, have a look and
>>>>>>>>>>> let me know
>>>>>>>>>>> if what I wrote is accurate -- I cannot test at this moment.
>>>>>>>>>>>
>>>>>>>>>>> This is what it says now:
>>>>>>>>>>>
>>>>>>>>>>> .............
>>>>>>>>>>> Terms and Conditions Error
>>>>>>>>>>>
>>>>>>>>>>> Error: “Terms and Conditions for CDK have not been signed”
>>>>>>>>>>> This error appears on the Log In page when starting the
>>>>>>>>>>> Installer. To work around the problem, log in to the Developer
>>>>>>>>>>> Portal using
>>>>>>>>>>> your Red Hat credentials -- the credentials that you created
>>>>>>>>>>> either on
>>>>>>>>>>> redhat.com or developers.redhat.com. Do not use your social
>>>>>>>>>>> accounts to log
>>>>>>>>>>> in. Then start downloading the Installer from Red Hat Development
>>>>>>>>>>> Suite
>>>>>>>>>>> download page.
>>>>>>>>>>>
>>>>>>>>>>> If you do not have a Red Hat account, create one at
>>>>>>>>>>> developers.redhat.com.
>>>>>>>>>>> .............
>>>>>>>>>>>
>>>>>>>>>>> Thanks.
>>>>>>>>>>> Robert
>>>>>>>>>>>
>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571#troubleshooting
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote:
>>>>>>>>>>>
>>>>>>>>>>>> I remember this issue. Is there any way we can identify the
>>>>>>>>>>>> paths leading
>>>>>>>>>>>> up to this problem and comprehensively test them to provide
>>>>>>>>>>>> clear aid to
>>>>>>>>>>>> users who may encounter this issue? I'm happy to volunteer to
>>>>>>>>>>>> test some of
>>>>>>>>>>>> them if we can identify the various paths users may take.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Misha Husnain Ali
>>>>>>>>>>>> Technical Writer 2, CCS Brisbane
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin
>>>>>>>>>>>> <degolovi at redhat.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> T&C's signing workflow is not user friendly ATM.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Workaround mentioned in
>>>>>>>>>>>>> https://access.redhat.com/articles/2360571 worked
>>>>>>>>>>>>> before for
>>>>>>>>>>>>> many dev's who was testing installer. I am going to do check
>>>>>>>>>>>>> full T&C's
>>>>>>>>>>>>> signing again today
>>>>>>>>>>>>> and send update ASAP.
>>>>>>>>>>>>>
>>>>>>>>>>>>> This problem should be affecting only customers who didn't get
>>>>>>>>>>>>> installer
>>>>>>>>>>>>> directly from develper.redhat.com
>>>>>>>>>>>>> download.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Denis
>>>>>>>>>>>>>
>>>>>>>>>>>>> ----- Original Message -----
>>>>>>>>>>>>>> From: "Robert Kratky" <rkratky at redhat.com>
>>>>>>>>>>>>>> To: devtools at redhat.com
>>>>>>>>>>>>>> Cc: "Rick Wagner" <rwagner at redhat.com>
>>>>>>>>>>>>>> Sent: Wednesday, July 6, 2016 8:51:03 AM
>>>>>>>>>>>>>> Subject: Re: [Devtools] Development Suite installation
>>>>>>>>>>>>>> question - C/O
>>>>>>>>>>>>> SME     with knowledge of installer edits
>>>>>>>>>>>>>> On 6. 7. 2016 10:08:09, Rick Wagner wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello DevTools,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We have a customer case that deals with the error message
>>>>>>>>>>>>>>> "Terms and
>>>>>>>>>>>>>>> Conditions for the CDK have not been signed".  (Actually,
>>>>>>>>>>>>>>> this is the
>>>>>>>>>>>>>>> second case in 2 days for this problem.)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer has tried the suggested workaround, without
>>>>>>>>>>>>>>> satisfactory
>>>>>>>>>>>>>>> results.  ("This error appears on the *Log In* page when
>>>>>>>>>>>>>>> starting the
>>>>>>>>>>>>>>> Installer. To fix the problem, start downloading the
>>>>>>>>>>>>>>> Installer to
>>>>>>>>>>>>> ensure
>>>>>>>>>>>>>>> the *Terms and Conditions* are viewed and accepted and
>>>>>>>>>>>>>>> then cancel the
>>>>>>>>>>>>>>> binary download."  We offer this suggestion in the
>>>>>>>>>>>>>>> knowledge article at
>>>>>>>>>>>>>>> [1].)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Can a knowledgeable SME please offer ideas about
>>>>>>>>>>>>>>> alternative courses of
>>>>>>>>>>>>>>> action?
>>>>>>>>>>>>>> Hi Rick,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The problem happens quite often, apparently. I asked about
>>>>>>>>>>>>>> this last
>>>>>>>>>>>>> Friday
>>>>>>>>>>>>>> in devtools-program [a] -- on behalf of a user who reported
>>>>>>>>>>>>>> the problem
>>>>>>>>>>>>> in a
>>>>>>>>>>>>>> comment under the old version of the Kbase article [b].
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Any workaround would be appreciated.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Robert
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [a]
>>>>>>>>>>>>>>
>>>>>>>>>>>>> http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html
>>>>>>>>>>>>>> [b]
>>>>>>>>>>>>>> https://access.redhat.com/articles/2255391#comment-1066361
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Extra credit:  Can you please point me to the source code
>>>>>>>>>>>>>>> that produces
>>>>>>>>>>>>>>> this edit error?  A little spelunking by the Support team
>>>>>>>>>>>>>>> sometimes
>>>>>>>>>>>>> helps
>>>>>>>>>>>>>>> with related issues.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Rick
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571
>>>>>>>
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