[Devtools] Development Suite installation question - C/O SME with knowledge of installer edits

Pete Muir pmuir at redhat.com
Wed Aug 10 22:59:27 UTC 2016 

David?

On 10 Aug 2016 3:53 p.m., "Denis Golovin" <degolovi at redhat.com> wrote:

> Pete,
>
> I am out of logins with T&C's problems, that nivologd was the last one. I
> hope Rick will be
> able to verify when one more similar case reported by customer.
>
> Is there a way to reset signed T&C's for nivolog at gmail.com or create new
> one so I can verify?
>
> Thanks,
> Denis
>
> On 8/10/2016 3:49 AM, Pete Muir wrote:
>
>> Also note that the devsuite had the wrong subscription type attached
>> in the download manager. I have updated to be the RHEL Developer Suite
>> sub, which should make the documented workaround work. Denis/Rick,
>> could you please test the documented "if it doesn't work, try
>> downloading devsuite again using the same account"?
>>
>> Thanks
>>
>> On 10 August 2016 at 01:41, Denis Golovin <degolovi at redhat.com> wrote:
>>
>>> I've updated description for this https://issues.jboss.org/brows
>>> e/RHDENG-579
>>> with better workaround. The idea is to login and download CDK itself from
>>> developers.redhat.com. This will trigger, if required, additional
>>> information request which in my case included one T&C to sign. Finishing
>>> the
>>> form fixed T&C's problem in installer.
>>>
>>> Denis
>>>
>>>
>>> On 7/20/2016 1:08 AM, Denis Golovin wrote:
>>>
>>>> FYI: JIRA created to track this problem:
>>>> ORG-3470 DevSuite T&C's signing status check doesn't work for users
>>>> created before May 18th
>>>>
>>>> Denis
>>>>
>>>> ----- Original Message -----
>>>>
>>>>> From: "Pete Muir" <pmuir at redhat.com>
>>>>> To: "Rick Wagner" <rwagner at redhat.com>
>>>>> Cc: devtools at redhat.com, "Mark Newton" <mnewton at redhat.com>
>>>>> Sent: Thursday, July 7, 2016 11:34:47 AM
>>>>> Subject: Re: [Devtools] Development Suite installation question - C/O
>>>>> SME
>>>>> with knowledge of installer edits
>>>>>
>>>>> On 7 July 2016 at 19:08, Rick Wagner <rwagner at redhat.com> wrote:
>>>>>
>>>>>> Hello All,
>>>>>>
>>>>>> Additional information, this from (no SalesForce acct required) the
>>>>>> support
>>>>>> case at [1].
>>>>>>
>>>>>> The customer is telling us the 'use a new account' workaround was
>>>>>> successful
>>>>>> with a Windows 10 machine.  A second attempt on a Win 7 machine fails.
>>>>>>
>>>>>> The failed effort:
>>>>>> - Is using the userid 'ryanbuckett'
>>>>>> - Previously failed effort (the original account) was
>>>>>> 'SumaGeethakumari'.
>>>>>>
>>>>>> The customer is asking if the downloaded exectuable must be used on
>>>>>> the
>>>>>> machine it was downloaded to?  (If the username specified for download
>>>>>> and
>>>>>> installation are the same, is it relevant where the artifact was
>>>>>> downloaded
>>>>>> to?)
>>>>>>
>>>>> No, the link is usernames. You must use the username you downloaded
>>>>> with when you run the installer.
>>>>>
>>>>> David/Mark, can you check these user accounts - have they signed the
>>>>> RHEL Developer Suite T&C?
>>>>>
>>>>> Thanks,
>>>>>>
>>>>>> Rick
>>>>>>
>>>>>> [1] https://access.redhat.com/support/cases/01662411
>>>>>>
>>>>>> On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <pmuir at redhat.com> wrote:
>>>>>>
>>>>>>> Very helpful Robert, as it helps us identify that there is a problem
>>>>>>> on the server side around older accounts that somehow aren't being
>>>>>>> properly upgraded.
>>>>>>>
>>>>>>> Mark/David, can you treat this as an urgent issue to look in to, as
>>>>>>> it's getting reported by customers.
>>>>>>>
>>>>>>> Rick Wagner is getting more info from customers, but Robert seems to
>>>>>>> have identified at least one failing path.
>>>>>>>
>>>>>>> On 7 July 2016 at 17:29, Robert Kratky <rkratky at redhat.com> wrote:
>>>>>>>
>>>>>>>> Follow up: brand new account worked for this user. So:
>>>>>>>>
>>>>>>>> - user didn't use social accounts to log in
>>>>>>>> - orig. account created on dev.rh.com on May 18: doesn't work
>>>>>>>> - new account created on July 7: works
>>>>>>>>
>>>>>>>> Hope this helps a bit.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Robert
>>>>>>>>
>>>>>>>>
>>>>>>>> On 7. 7. 2016 17:33:32, Robert Kratky wrote:
>>>>>>>>
>>>>>>>> Based on a new user comment [1], the "don't use social accounts"
>>>>>>>>> workaround doesn't seem to work. It might be related to the fact
>>>>>>>>> that
>>>>>>>>> he
>>>>>>>>> created his RH account on May 18 (i.e. it's not fresh).
>>>>>>>>>
>>>>>>>>> I asked the user to try a completely new account, but some less
>>>>>>>>> drastic
>>>>>>>>> solution would be better.
>>>>>>>>>
>>>>>>>>> Robert
>>>>>>>>>
>>>>>>>>> [1] https://access.redhat.com/articles/2255391#comment-1069221
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 7. 7. 2016 15:58:06, Robert Kratky wrote:
>>>>>>>>>
>>>>>>>>> I updated the text to emphasize that social accounts are not to be
>>>>>>>>>> used. It now says, basically:
>>>>>>>>>>
>>>>>>>>>> 1) log in using RH credentials
>>>>>>>>>> 2) do not use social accounts
>>>>>>>>>> 3) if you can't (i.e. you have no RH account), create a new one
>>>>>>>>>>
>>>>>>>>>> Robert
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On 7. 7. 2016 14:42:15, Pete Muir wrote:
>>>>>>>>>>
>>>>>>>>>> Robert, as discussed on the call, you might want to recommend a
>>>>>>>>>>> "radical" workaround, of just creating a new account entirely,
>>>>>>>>>>> without
>>>>>>>>>>> using social media at all.
>>>>>>>>>>>
>>>>>>>>>>> On 7 July 2016 at 14:38, Robert Kratky <rkratky at redhat.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> I updated the trouleshooting section in [1] based on the
>>>>>>>>>>>> discussion during today's program call. Please, have a look and
>>>>>>>>>>>> let me know
>>>>>>>>>>>> if what I wrote is accurate -- I cannot test at this moment.
>>>>>>>>>>>>
>>>>>>>>>>>> This is what it says now:
>>>>>>>>>>>>
>>>>>>>>>>>> .............
>>>>>>>>>>>> Terms and Conditions Error
>>>>>>>>>>>>
>>>>>>>>>>>> Error: “Terms and Conditions for CDK have not been signed”
>>>>>>>>>>>> This error appears on the Log In page when starting the
>>>>>>>>>>>> Installer. To work around the problem, log in to the Developer
>>>>>>>>>>>> Portal using
>>>>>>>>>>>> your Red Hat credentials -- the credentials that you created
>>>>>>>>>>>> either on
>>>>>>>>>>>> redhat.com or developers.redhat.com. Do not use your social
>>>>>>>>>>>> accounts to log
>>>>>>>>>>>> in. Then start downloading the Installer from Red Hat
>>>>>>>>>>>> Development
>>>>>>>>>>>> Suite
>>>>>>>>>>>> download page.
>>>>>>>>>>>>
>>>>>>>>>>>> If you do not have a Red Hat account, create one at
>>>>>>>>>>>> developers.redhat.com.
>>>>>>>>>>>> .............
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks.
>>>>>>>>>>>> Robert
>>>>>>>>>>>>
>>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571#troubleshooting
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> I remember this issue. Is there any way we can identify the
>>>>>>>>>>>>> paths leading
>>>>>>>>>>>>> up to this problem and comprehensively test them to provide
>>>>>>>>>>>>> clear aid to
>>>>>>>>>>>>> users who may encounter this issue? I'm happy to volunteer to
>>>>>>>>>>>>> test some of
>>>>>>>>>>>>> them if we can identify the various paths users may take.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Misha Husnain Ali
>>>>>>>>>>>>> Technical Writer 2, CCS Brisbane
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin
>>>>>>>>>>>>> <degolovi at redhat.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> T&C's signing workflow is not user friendly ATM.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Workaround mentioned in
>>>>>>>>>>>>>> https://access.redhat.com/articles/2360571 worked
>>>>>>>>>>>>>> before for
>>>>>>>>>>>>>> many dev's who was testing installer. I am going to do check
>>>>>>>>>>>>>> full T&C's
>>>>>>>>>>>>>> signing again today
>>>>>>>>>>>>>> and send update ASAP.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> This problem should be affecting only customers who didn't get
>>>>>>>>>>>>>> installer
>>>>>>>>>>>>>> directly from develper.redhat.com
>>>>>>>>>>>>>> download.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Denis
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ----- Original Message -----
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> From: "Robert Kratky" <rkratky at redhat.com>
>>>>>>>>>>>>>>> To: devtools at redhat.com
>>>>>>>>>>>>>>> Cc: "Rick Wagner" <rwagner at redhat.com>
>>>>>>>>>>>>>>> Sent: Wednesday, July 6, 2016 8:51:03 AM
>>>>>>>>>>>>>>> Subject: Re: [Devtools] Development Suite installation
>>>>>>>>>>>>>>> question - C/O
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> SME     with knowledge of installer edits
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On 6. 7. 2016 10:08:09, Rick Wagner wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello DevTools,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We have a customer case that deals with the error message
>>>>>>>>>>>>>>>> "Terms and
>>>>>>>>>>>>>>>> Conditions for the CDK have not been signed".  (Actually,
>>>>>>>>>>>>>>>> this is the
>>>>>>>>>>>>>>>> second case in 2 days for this problem.)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer has tried the suggested workaround, without
>>>>>>>>>>>>>>>> satisfactory
>>>>>>>>>>>>>>>> results.  ("This error appears on the *Log In* page when
>>>>>>>>>>>>>>>> starting the
>>>>>>>>>>>>>>>> Installer. To fix the problem, start downloading the
>>>>>>>>>>>>>>>> Installer to
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ensure
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> the *Terms and Conditions* are viewed and accepted and
>>>>>>>>>>>>>>>> then cancel the
>>>>>>>>>>>>>>>> binary download."  We offer this suggestion in the
>>>>>>>>>>>>>>>> knowledge article at
>>>>>>>>>>>>>>>> [1].)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Can a knowledgeable SME please offer ideas about
>>>>>>>>>>>>>>>> alternative courses of
>>>>>>>>>>>>>>>> action?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Rick,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The problem happens quite often, apparently. I asked about
>>>>>>>>>>>>>>> this last
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Friday
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> in devtools-program [a] -- on behalf of a user who reported
>>>>>>>>>>>>>>> the problem
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>> in a
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> comment under the old version of the Kbase article [b].
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Any workaround would be appreciated.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Robert
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> [a]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> http://post-office.corp.redhat.com/archives/devtools-program
>>>>>>>>>>>>>> /2016-July/msg00001.html
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> [b]
>>>>>>>>>>>>>>> https://access.redhat.com/articles/2255391#comment-1066361
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Extra credit:  Can you please point me to the source code
>>>>>>>>>>>>>>>> that produces
>>>>>>>>>>>>>>>> this edit error?  A little spelunking by the Support team
>>>>>>>>>>>>>>>> sometimes
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> helps
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> with related issues.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Rick
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
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>>>>>>>>
>>>>>>>
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