[rhn-users] Re: RHN website is slow, and session times out too fast

[akrherz at iastate.edu]

Hi Máirín,

On Mon, 26 Jan 2009, Máirín Duffy wrote:

> I believe the slowness was due in part to the recent release of Red Hat 
> Enterprise Linux 5.3 - I believe that the initial demand for this 
> release exceeded expectations, unfortunately, so we could not anticipate 
> and warn you folks of the problem ahead of time (sorry, Daryl :(
> ).

My comment was in reference to the lack of rhn-outage-list notification 
during the outage.  At the time I made the comment, RHN hosted had been 
mostly down for most of the afternoon.  The outage notification did not 
come until nearly 24 hours of downtime had occurred.  My humble suggestion 
would be to fire an outage notification after an hour of downtime?  At 
least keep folks in the loop on this stuff...

Currently, non of my auto-errata systems have yet to have RHEL 5.3 fully 
scheduled.  The async errata released on the 22nd haven't been hit yet by 
task-o-matic (or whatever it is called now).

I have had 3 support tickets opened on scheduling issues in the past 2 
years which have included a number of bugzilla tickets.  The last of 
which is here:

https://bugzilla.redhat.com/show_bug.cgi?id=454053


The follow up rhn-outage email
http://www.redhat.com/archives/rhn-outage-list/2009-January/msg00001.html

states this:

  "Scheduling of Auto Updates has resumed as expected; individual updates
   will be issued over time. RHN Hosted is now performing at expected
   levels."

Is there a webpage that details what these expected levels are?

> I hope this information helps. If you have any issues getting in touch 
> with customer support and/or experience issues in having your slowness 
> issues investigated, please feel free to contact me directly (duffy at 
> redhat dot com) and I would be happy to try to help.

You continue to go above and beyond here with RHN hosted.  I really wish 
others at Red Hat shared your commitment for RHN hosted.

daryl